As Chemistry has sent out a teaching call through IPA, one of the issues we've run into is that some faculty aren't properly going through the "Submit" button -> "Confirm" flow. We've had a couple just hit submit and close the window, and a couple others just put their preferences in and close the window.
It's not a ton of people -- and even in a big department it's no problem to follow up with them in person -- but I figured it was worth mentioning, if a solution (maybe more visual interest in the existing submission flow, or an on-close dialog?) could be found that didn't disrupt the experience of everyone who was managing to use it correctly.
Thanks, have a good one!
Customer support service by UserEcho