Support Staff Comments
Bradley Wolf 6 years ago • updated by Lloyd Wheeler 6 years ago • 1
When support staff are requested to enter preferences for support calls, comments made by the support staff for each course are not visible to academic planners when viewing a support call "By Support Staff". For example, support staff one chooses Chem 124A and lists a justification in the preference comments, that information does not display. I ran into trouble with it saving the comments as well.
Customer support service by UserEcho
I saw the errors from the comment saving, we have a fix ready and will have it pushed out sometime today.
I'll look into the preference comments not showing up in the 'by support staff' pivot and see whats going on.
Thanks for the feedback!