0
Fixed

IPA Support Call

Christal Wintersmith 2 years ago updated by anonymous 2 years ago 2

Hi.  I create a test support call for myself on Friday and I never received it.  I just created a support call for all of my students with a due date of 7/6.  I want to make sure this will actually send.

Thanks.

Christal

Answer

Answer
Fixed

Hi Christal,


I'm closing this issue as we handled it via e-mail. I can confirm the e-mails went out, and we have queued a work item to ensure the first e-mail goes out regardless of how quickly the form is filled out to ensure a more understandable behavior from the system.


Thank you again for letting us know,

Christopher

Under review

Hi Christal,


I'm investigating this now and will get back to you shortly. Thank you for letting us know.

Answer
Fixed

Hi Christal,


I'm closing this issue as we handled it via e-mail. I can confirm the e-mails went out, and we have queued a work item to ensure the first e-mail goes out regardless of how quickly the form is filled out to ensure a more understandable behavior from the system.


Thank you again for letting us know,

Christopher