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Fixed

IPA Support Call

Christal Wintersmith 6 years ago • updated by anonymous 6 years ago • 2

Hi.  I create a test support call for myself on Friday and I never received it.  I just created a support call for all of my students with a due date of 7/6.  I want to make sure this will actually send.

Thanks.

Christal

Answer

Answer
Fixed
anonymous 6 years ago

Hi Christal,


I'm closing this issue as we handled it via e-mail. I can confirm the e-mails went out, and we have queued a work item to ensure the first e-mail goes out regardless of how quickly the form is filled out to ensure a more understandable behavior from the system.


Thank you again for letting us know,

Christopher

Under review
anonymous 6 years ago

Hi Christal,


I'm investigating this now and will get back to you shortly. Thank you for letting us know.

Answer
Fixed
anonymous 6 years ago

Hi Christal,


I'm closing this issue as we handled it via e-mail. I can confirm the e-mails went out, and we have queued a work item to ensure the first e-mail goes out regardless of how quickly the form is filled out to ensure a more understandable behavior from the system.


Thank you again for letting us know,

Christopher

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